At Bored George, we want you to love your purchase. If you need to return an item, please contact our team at shop@boredgeorge.co.nz and we’ll guide you through the process.

Return Window:

• You have 7 days from the date of delivery to request a return and be eligible for free return shipping (see eligibility criteria in below tab).
• Returns requested between 7–14 days are still accepted, but return shipping costs will be the responsibility of the customer.
• Returns requested after 14 days will not be accepted.

Qualification for free returns:

To qualify for a free return, the following criteria must be met:

• Return request submitted within 7 days of receiving your order
• Purchase value of $90 or more
• Item was purchased online
• Customer is based in New Zealand
• Product is unworn, in original condition, with original packaging and 'polarized' sticker must be included
• Proof of purchase may be requested

Please Note:

• Outlet sunglasses are excluded from free returns and are considered final sale (see outlet policy below).
• Personalised cases are not eligible for return or refund.
• Sale items discounted by more than 30% are eligible for exchange only, with shipping costs covered by the customer (excl outlet which are final sale).

If you meet the free return criteria:

• Our team will request a pickup address
• A prepaid return label will be emailed to you
• You must book your return within 7 days of receiving the label, otherwise the return will become invalid

• Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:
• Transit time for us to receive your return from the shipper: 2-6 business days.
• Processing time upon receipt of your return: 3 to 5 business days.
• Bank processing time for the refund: 2 to 5 business days.

In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process and thank you for choosing Bored George. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.

Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Due to the heavily discounted nature of these items, all outlet sunglasses are final sale and not eligible for returns or exchanges. We recommend double-checking your order before purchasing to ensure you're completely happy with your selection.

If you have any questions, feel free to contact our customer support team for assistance shop@boredgeorge.co.nz

Sale items discounted by more than 30% are eligible for exchange only, with shipping costs covered by the customer (excl outlet which are final sale).

You must contact our team at shop@boredgeorge.co.nz within 7 days of receiving your order.

• Online purchases only
• Exchange request submitted within 7 days of receiving your order
• The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn
• Proof of purchase may be requested
• Outlet sunglasses are final sale and cannot be returned or exchanged
• Personalised cases are not eligible for exchange
• Sale items over 30% are eligible for exchanges only, with shipping costs covered by the customer (excl outlet styles which are final sale).