Return policy

Free returns and exchanges on sunglasses over $150USD. 

Excludes Birthday Sale and Black Friday Sale purchases, which are not eligible for free returns.

Returns/exchanges must be submitted within 14 days of the delivery date. The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn. See below for further criteria.
Criteria
  • Online purchases only
  • Returns/exchanges must be submitted within 14 days of the delivery date
  • The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn*
  • Proof of purchase may be requested
  • All outlet sunglasses and sale items discounted 30% or more are final and are not eligible for returns or exchanges.
  • Personalised items are not eligible for return. Where a personalised case was purchased alongside sunglasses, it must be kept, and a $10 case fee will be deducted from any refund.

*If your return arrives without the polarized sticker or original packaging after confirming it was included, a small fee may be deducted from your refund.
REFUND PROCESS

1. Submit your return/exchange

2. Our team will access your return

3. A returns label will be emailed to you. You have 7 days to book your return before the return will become invalid.

Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:

  • Transit time for us to receive your return from the shipper: 4-14 business days.
  • Processing time upon receiving your return: 2 to 4 business days.
  • Bank processing time for the refund: 4-14 business days.

In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.

Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
EXCHANGE PROCESS

1. Submit your return/exchange

2. Our team will access your return

3. A returns label will be emailed to you. You have 7 days to book your return before the return will become invalid.

Exchanges are dispatched once we've received and processed your return. The breakdown of this timeline is as follows:

  • Transit time for us to receive your returned item from the shipper: 4-14 business days.
  • Processing time upon receiving your returned item: 2 to 4 business days.
  • Transit time for you to receive your exchange from the shipper: 4-14 business days.

In many cases, you may receive your exchange more promptly. We appreciate your patience throughout this process. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.

Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.