At bored.george, we strive to ensure your satisfaction with every purchase. If you find the need to return a product, please reach out to our dedicated team at firstname.lastname@example.org. We are here to assist you through the returns process. Please take note of the following conditions for a smooth and hassle-free return:
Eligibility for Return:
Customers qualifying for free returns (purchase value exceeding $90, based in NZ, and meeting the eligibility criteria mentioned above) will be contacted for a pick-up address, and a returns label will be emailed to them. For customers outside of New Zealand, return shipping costs will not be covered.
At bored.george, we understand the importance of finding the perfect fit. If you need to exchange your eyewear, our process is designed to be simple and convenient. Please follow the steps below for free exchanges within New Zealand within 14 days of your purchase:
Eligibility for Exchange:
Initiating the Exchange:
Returning the Product:
Receiving the Exchange:
For any questions or assistance throughout this process, feel free to contact our customer service team at email@example.com. We are here to ensure your satisfaction and a smooth exchange experience.
Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:
In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process and thank you for choosing Bored George. If you have any further questions or concerns, feel free to contact us at firstname.lastname@example.org.