Returns Policy
At Bored George, we strive to ensure your satisfaction with every purchase. If you find the need to return a product, please reach out to our dedicated team at shop@boredgeorge.co.nz. We are here to assist you through the returns process. Please take note of the following conditions for a smooth and hassle-free return:
Eligibility for Return:
Free Returns:
Customers qualifying for free returns (purchase value exceeding $90, based in NZ, and meeting the eligibility criteria mentioned above) will be contacted for a pick-up address, and a returns label will be emailed to them. For customers outside of New Zealand, return shipping costs will not be covered.
Refund Processing:
Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:
In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process and thank you for choosing Bored George. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.
Note: This returns policy is effective from Feb 2024. Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
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