RETURN POLICY

At bored.george, we strive to ensure your satisfaction with every purchase. If you find the need to return a product, please reach out to our dedicated team at shop@boredgeorge.co.nz. We are here to assist you through the returns process. Please take note of the following conditions for a smooth and hassle-free return:

Eligibility for Return:

  • Contact us within 14 days of the purchase date.
  • The product must be in its original, unworn condition with the original packaging, including the 'polarized' sticker to validate that it has not been worn.
  • Proof of purchase may be requested.

Free Returns:

Customers qualifying for free returns (purchase value exceeding $90, based in NZ, and meeting the eligibility criteria mentioned above) will be contacted for a pick-up address, and a returns label will be emailed to them. For customers outside of New Zealand, return shipping costs will not be covered.

At bored.george, we understand the importance of finding the perfect fit. If you need to exchange your eyewear, our process is designed to be simple and convenient. Please follow the steps below for free exchanges within New Zealand within 14 days of your purchase:

Eligibility for Exchange:

  1. Contact us within 14 days of the purchase date to initiate the exchange process.
  2. Ensure that the product is in its original, unworn condition, and includes the original packaging with the 'polarized' sticker to validate that it has not been worn.
  3. Proof of purchase may be requested during the exchange process.

Initiating the Exchange:

  1. Reach out to our customer service team at shop@boredgeorge.co.nz, providing your order details and a brief explanation of the reason for exchange.
  2. Our team will guide you through the necessary steps and provide you with a return authorization if the exchange is approved.

Returning the Product:

  1. Once authorized, securely package the item in its original packaging or of your own packaging.
  2. Ship the product back to the provided address within the given timeframe using the returns label provided.

Receiving the Exchange:

  1. Upon receiving the returned product and verifying its eligibility, we will process the exchange promptly.
  2. If the requested exchange is unavailable or out of stock, we will provide you with alternative options or store credit.

For any questions or assistance throughout this process, feel free to contact our customer service team at shop@boredgeorge.co.nz. We are here to ensure your satisfaction and a smooth exchange experience.

Refund Processing:

Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:

  • Transit time for us to receive your return from the shipper: 2-6 business days.
  • Processing time upon receipt of your return: 3 to 5 business days.
  • Bank processing time for the refund: 2 to 5 business days.

In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process and thank you for choosing Bored George. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.