Returns & exchanges
At Bored George, we want you to love your purchase. Read our policies below, then submit your return/exchange when you're ready.
Free returns/exchanges on products over $100.
Returns/exchanges must be submitted within 14 days of the delivery date. The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn. See below for further criteria.
- Online purchases only
- Returns/exchanges must be submitted within 14 days of the delivery date
- The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn
- Proof of purchase may be requested
- Outlet sunglasses and sale items over 30% are not included in returns or exchanges
- Personalised items are not eligible for return
1. Submit your return/exchange
2. Our team will access your return
3. A returns label will be emailed to you. You have 7 days to book your return before the return will become invalid.
Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:
- Transit time for us to receive your return from the shipper: 2-6 business days.
- Processing time upon receiving your return: 2 to 4 business days.
- Bank processing time for the refund: 2 to 5 business days.
In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.
Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
1. Submit your return/exchange
2. Our team will access your return
3. A returns label will be emailed to you. You have 7 days to book your return before the return will become invalid.
Exchanges are dispatched once we've received and processed your return. The breakdown of this timeline is as follows:
- Transit time for us to receive your returned item from the shipper: 2-6 business days.
- Processing time upon receiving your returned item: 2 to 4 business days.
- Transit time for you to receive your exchange from the shipper: 2-6 business days.
In many cases, you may receive your exchange more promptly. We appreciate your patience throughout this process. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.
Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
For international orders, you will need to cover return shipping costs. These costs will be calculated and communicated to you by our team once your return request has been assessed.
Returns/exchanges must be submitted within 14 days of the delivery date. The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn. See below for further criteria.
- Online purchases only
- Returns/exchanges must be submitted within 14 days of the delivery date
- The product must be in its original, unworn condition with the original packaging, including the 'polarised' sticker to validate that it has not been worn
- Proof of purchase may be requested
- Outlet sunglasses and sale items over 30% are not included in returns or exchanges
- Personalised items are not eligible for return
1. Submit your return/exchange
2. Our team will access your return
3. A returns label will be emailed to you. You have 7 days to book your return before the return will become invalid.
Return shipping costs will be calculated and communicated to you by our team once your return request has been assessed.
Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:
- Transit time for us to receive your return from the shipper: 3-10 business days.
- Processing time upon receiving your return: 2 to 4 business days.
- Bank processing time for the refund: 2 to 5 business days.
In many cases, you may receive your refund more promptly. We appreciate your patience throughout this process. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.
Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
1. Submit your return/exchange
2. Our team will access your return
3. A returns label will be emailed to you. You have 7 days to book your return before the return will become invalid.
Return shipping costs will be calculated and communicated to you by our team once your return request has been assessed.
Exchanges are dispatched once we've received and processed your return. The breakdown of this timeline is as follows:
- Transit time for us to receive your returned item from the shipper: 3-10 business days.
- Processing time upon receiving your returned item: 2 to 4 business days.
- Transit time for you to receive your exchange from the shipper: 3-7 business days.
In many cases, you may receive your exchange more promptly. We appreciate your patience throughout this process. If you have any further questions or concerns, feel free to contact us at shop@boredgeorge.co.nz.
Note: Bored George reserves the right to modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Read our policies below if you have purchased during a sale period, from our outlet section or have received a free gift with your order.
All purchases of outlet sunglasses and sale items over 30% are final and are not eligible for returns or exchanges.
We recommend double-checking your order before purchasing to ensure you're completely satisfied with your selection.
If a promotion is conditional on purchasing multiple pairs of sunglasses (e.g. buy 2 pairs, get 20% off) and a return is requested for one pair, the order no longer qualifies for the discount.
If you have any questions, feel free to contact our customer support team for assistance shop@boredgeorge.co.nz
From time to time we offer a complimentary gift with purchase as part of a promotion.
If you received a free gift with your order and wish to return the items for a refund or exchange, the complimentary gift must also be returned.
ELIGIBILITY
- The free gift must be returned alongside the item(s) being returned
- The gift must be in unused condition and returned with its original packaging
If the free gift is not returned, the value of the gift may be deducted from your refund.
Ready to submit a return?
Use our Returns Portal to start the process. All returns must be submitted here.