Refund policy
RETURNS & REFUND POLICY
Last updated: 11 March 2026
At Bored George, we want you to love your sunglasses. If for any reason you need to return or exchange your purchase, please review the information below to ensure your return meets the eligibility requirements.
New Zealand Returns & Exchanges
We offer free returns or exchanges for New Zealand customers on orders over $100 provided the following conditions are met.
Eligibility Criteria
• Applies to online purchases only
• You must contact us within 14 days of the delivery date
• The product must be in its original, unworn condition
• Items must include the original packaging and accessories
• The polarised sticker must remain attached to confirm the sunglasses have not been worn
• Proof of purchase may be requested
The following items are not eligible for return or exchange:
• Outlet sunglasses (inclusive of seconds and samples)
• Sale items discounted more than 30%
• Personalised products
Return Process
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Start your return through our Return/Exchange Portal.
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Our team will assess your return request.
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If approved, a returns shipping label will be emailed to you.
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You will have 7 days to book your return once the label has been issued.
If the return is not lodged within this timeframe, the return request may become invalid.
International Returns & Exchanges (Everywhere Else)
For customers outside of New Zealand wishing to return or exchange an item, return shipping costs are not covered by Bored George.
Return shipping costs will be calculated and communicated to you by our team once your return request has been assessed.
Eligibility Criteria
• Applies to online purchases only
• You must contact us within 14 days of the purchase date
• The product must be returned in original, unworn condition
• Items must include the original packaging and accessories
• The polarized sticker must remain attached to confirm the sunglasses have not been worn
• Proof of purchase may be requested
The following items are not eligible for return or exchange:
• Outlet sunglasses
• Sale items discounted more than 30%
• Personalised products
Return Process
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Email shop@boredgeorge.co.nz with your order number and reason for return.
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Our team will assess your return request.
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If approved, we will contact you to confirm the return pick-up address and provide a returns label.
Once your returns label has been issued, you will have 7 days to book your return. If the return is not lodged within this timeframe, the return request may become invalid.
Outlet Sunglasses and Sale Items Return Policy
All purchases of outlet sunglasses and sale items discounted more than 30% are final and are not eligible for returns or exchanges.
We recommend double-checking your order before completing your purchase to ensure you are completely satisfied with your selection.
If a promotion is conditional on purchasing multiple pairs of sunglasses (for example “Buy 2 pairs, get 20% off”) and a return is requested for one pair, the order will no longer qualify for the promotional discount.
In these cases, the discount will be recalculated and adjusted from the refund amount.
If you have any questions, please contact our customer support team at:
Refund Processing
Upon receiving your returned item, please allow up to three weeks for the refund process to be completed. The breakdown of this timeline is as follows:
• Transit time for us to receive your return from the courier: 2–6 business days
• Processing time once your return has been received: 3–5 business days
• Bank processing time for the refund to appear in your account: 2–5 business days
In many cases, refunds are processed sooner; however, these timeframes account for courier transit and banking delays.
Refunds will be issued to the original payment method used for the purchase.
We appreciate your patience throughout this process and thank you for choosing Bored George.
If you have any questions or concerns regarding your return or refund, please contact us at:
Faulty Items
If you believe your item is faulty, please contact us within 7 days of receiving your order at:
We will assess the issue and, where appropriate, arrange a repair, replacement, or refund in accordance with the New Zealand Consumer Guarantees Act.
Policy Updates
Bored George reserves the right to modify this policy at any time without prior notice. Any changes will take effect immediately once published on our website.